Privacy Policy

Privacy Policy

Introduction

Welcome to https://orthodontic-care.scoopsurge.com (hereafter referred to as “Orthodontic Care” or “we”). We are dedicated to delivering exceptional orthodontic services while upholding the highest standards of privacy and data protection. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and security of your personal information in compliance with various global privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Privacy Act (CPA), USA
  • Utah Consumer Sales and Service Act (UCPA), USA
  • Connecticut Personal Information Protection Act (CTDPAA), USA
  • Virginia Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://orthodontic-care.scoopsurge.com
  2. All applications and services offered by Orthodontic Care
  3. Any interactive features or forms on our platform where personal data is submitted
  4. Links to external platforms or services within our website (please note that these third-party sites have their own privacy policies)

Processing Activities

This policy covers various user interactions, such as:

  1. Using our applications and services as an authorized account holder
  2. Visiting and navigating through our websites linked to this Privacy Policy
  3. Subscribing or unsubscribing from our newsletters, emails, or other communications
  4. Providing feedback, product reviews, or any form of personal input

Personal Data Collection

We collect several types of personal data to enhance your user experience, personalize content, and improve our services. The collected information includes:

  1. Account Information: Username, email address, and password (hashed and encrypted) for secure login.
  2. Payment Information: Credit/debit card details, billing addresses, and transaction history for processing payments securely.
  3. Financial Information: Income details, investment portfolios (if provided), or other financial records relevant to our services.
  4. Purchase Information: Items purchased, purchase frequency, and order history from our e-commerce platform.
  5. Mobile Device Identifiers: Unique device IDs, mobile phone numbers, and IP addresses for device recognition and analytics.
  6. Location Data: Geolocation information (with user consent) to provide location-based services or personalized content.
  7. Feedback and Reviews: User-submitted comments, reviews, or ratings to improve our products and services.
  8. Social Media Information: Profile pictures, usernames, and other public data from social media platforms when users interact with our content on these sites.
  9. Product Interest: Details about orthodontic products viewed, searched for, or purchased by users.

We collect this data through various means:

  • User input forms and profiles
  • Automated tracking technologies (e.g., cookies, browser fingerprinting)
  • Third-party data providers who share user information with us, subject to their privacy agreements.

Cookies

To enhance your browsing experience and provide valuable insights, we use cookies in several categories:

  1. Strictly Necessary: These cookies enable core website functionality, such as secure login and navigation.
  2. Preference: Used to remember user preferences and settings for a personalized experience.
  3. Analytics: Track site usage, gather analytics data, and improve the overall performance of our platform.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data as necessary for the following purposes:

  • Providing Services: To deliver personalized services and maintain user accounts.
  • Compliance: To adhere to legal requirements and regulations.
  • Analytics: For internal analytics and business planning, up to 7 years after account inactivity.

Once the retention period elapses or when data is no longer required for these purposes, we securely delete or anonymize the personal data.

Your Rights (Depending on Your Location)

We respect your privacy rights, and depending on where you reside, you may have certain legal rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your personal data in certain circumstances.
  • Restriction: Limit our use of your data while we verify or dispute any concerns you may have.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from biased treatment due to exercising your privacy rights.

To exercise these rights or if you have any data-related queries, please contact our Privacy Team at [email protected].

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or feedback, please contact us:

Email: [email protected]

Mail: Orthodontic Care Privacy Team, [Street Address], [City, State, Zip Code]